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Top 12 Complaints About Airline Travel

Monday, May 10th, 2010

We all have a plethora of things to complain about when it comes to airline travel. I have devoted a lot of time to this blog on that premise and I can’t seem to get away from it. After all, laws wouldn’t change if we didn’t exercise our G-d given rights of free speech, so why not use whatever avenue we can to get our point across.

What upsets you about airline travel? Feel free to vent here with some commentary.

In the meantime, do you ever wonder how your thoughts about airline travel compare with the mass public? Where does majority rule when it comes to customer complaints with the airlines? Well, according to a recent survey from Consumer Reports, fees and unhelpful staff are the two things that annoy air travelers the most. With participants rating the annoyances on a 1-to-10 scale (10 being the most annoying), feesactually took the top two spots among the air-travel gripes.

The next two gripes involved customer-service issues. The survey also returned an interesting result on delays. Respondents actually cited “poor communication about delays” as being more annoying than actual”flight delays.” The message to the airlines seems to be “tell us what’s going on. Don’t insult our intelligence and just treat us like a consumer. Like a person!”

Survey results of Top 12 air-travel gripes (on a 1-to-10 scale)

1. Luggage charges (8.4)
2. Added fees (8.1)
3. Rude or unhelpful staff (7.7)
4. Can’t reach a live service rep (7.6)
5. Poor communication about delays (7.1)
6. Seatmates who hog your space (7.0)
7. Flight delays (6.8)
8. People who hog carry-on space (6.7)
9. Long waits at baggage claim (5.9)
10. Long lines for security or check-in (5.2)
11. Puny/no snacks (5.1)
12. Crying babies, unruly kids (4.9)

Feel free to post your thoughts here. Do you have other complaints? What do you like about traveling? Which of the above do you agree/disagree with?

My favorite part about flying: that moment when the cabin doors are closed and you realize that the seat next to you is unoccupied. Stretch time!

For more information on other experiences you can be a part of on an Amazing Journey, visit https://amazingjourneys.net/

Tags: Airline Travel, Travel Complaints
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(Un)Spirit Airlines introduces a new word to the vocabulary of travel:

Wednesday, May 5th, 2010

The word is pre-reclined.

Pre-reclined. Say it yourself.

Preeeee….Klind.

This is what the budget carrier Spirit Airlines is calling the seats on two of its new aircraft and soon-to-be more aircraft. Now, pre-clined may sound like a comfortable way to fly, but in reality these are seats that do not recline at all.

No recline! Zip. Zilch. Nada. Zero. Can you say “right angle“? Better yet, can you sit it? For hours at a time?

That’s right. You can fly with some Spirit…but you can’t fly with any reeecline.

What the heck are pre-reclined seats? Simply put, they are fixed upright seats as illustrated above. Why, you ask, would Spirit insist on no recline? One would think there’s a revenue-making opportunity to squeeze out of this, and one would be right. But, its not to charge a quarter for the opportunity to recline. Not that simple.

Pre-clined (we shall hereforth refer to it with my own branded word no-cline) seats will allow Spirit to squeeze in more seats on their planes, and thus more passengers. Plus, the airline can and save on costs because no-cline seats are cheaper to manufacture and install. They have no moving parts which means less maintenance – all of which leads to lower fares.

>>insert sarcastic remark here<<

Spirit Airlines, recently introduced fees for carry-on bags which took the concept of no frills to new heights and caused havoc with the regular joes who have any travel sense. The theme of no-cline over several hours of flying time for the reasons mentioned above is beyond ludicrous. If it wasn’t for immense discomfort, it’d be laughable. Pre-reclining seats; that’s like saying your airborne plane is pre-landed. Imagine how embarassed you’d be if you went outside with no clothes on because you “pre-dressed”. Or, how hungry you’d be when you went without dinner because you “pre-ate”. Hey Boss, you should have received the report you wanted from me; I pre-worked today!

I wish I could present you with some good news with regard to the airlines, but in terms of comfortability and getting back any of the small pleasures once included in with the experience, there’s nothing to report. However, and most importantly, airline travel continues to be–statistically–the safest mode of travel. So…as a means to an end, we should be grateful and appeased that Spirt and American and Delta, etc all ultimately get us where we need to be. Safely.

I, for one, am thankful for that. You should be too.

Tags: Airline Travel, Spirit Airlines
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